Online communities are based on people seeking knowledge, sharing knowledge and asking questions. To give something back to the community you are encouraged to help people the way you can. Unfortunately, not every answer is helpful every time.
This recommendation is the result of a long-term observation how people asking questions really feel. It is a summary of ideas and concepts of how to improve the communication levels inside the group and the international community.
This document recommends how to react as a community member to questions and to provide the best possible experience as being a community member.
Beginners seeking knowledge and solutions to particular technical issues often feel intimidated when surrounded with people who have been on the same path before and who know more about the particular issue than them.
Imagine you get stuck at a particular issue where your knowledge cannot solve it right away and this prevents you to continue. One way to get help on the task is to ask the community. Using search engines works until you don’t particularly know what kind of a solution you are after or results are not understandable enough for your knowledge level. Searching for something with insufficient knowledge can many times feel like looking for a needle in a haystack.
Empathy is the ability to understand and share the feelings of someone else. Many people lack the ability to look at the situation through the perspective of someone else. This also results in insufficient people skills.
People are not logical, unlike programming languages. Being rude is simple. Being kind and helpful can be sometimes difficult and you need to train and learn such skills.
Optionally, share the solutions also on your blog or contribute them to the particular documentation for future similar issues if they weren’t noted there before.
Thank you for reading and helping out.
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